DryBy Terms and Conditions

These terms apply to DryBy nail services and in-salon retail products at Hershesons Belgravia and Fitzrovia, bookings for those services and use of www.dryby.co.uk and the official social media pages operated by DryBy. Please read them before booking, buying or using these channels. Nothing in these terms affects your statutory rights as a consumer.

1 About DryBy and contacting us

DryBy is the trading name of DRYBY LTD, registered in England and Wales under company number 08800362, with its registered office at 124 City Road, London EC1V 2NX. VAT No: 184675075.

DryBy is the provider of the nail services and the party you contract with. We operate within Hershesons salons. Hershesons administers bookings and takes payment on our behalf.

For bookings, appointment changes, cancellations, late arrival or concerns about an appointment, contact the relevant salon front-of-house team: fitzrovia@hershesons.com or belgravia@hershesons.com. You can also contact DryBy directly at studio@dryby.co.uk or by post at our registered office. Current telephone details are on our website and in your booking information.

2 Bookings and prices

Appointments are subject to availability and are confirmed through the booking process or by the salon team. An enquiry or an availability indication does not confirm or reserve an appointment.

Please check your location, service, date and time carefully, and select any removal or additional services when booking so that enough treatment time is allowed. Availability of services and technicians may vary between locations.

The price, including VAT where charged, and any deposit or payment requirements will be shown before your booking is confirmed. Additional services or changes affecting the price need your agreement before they are carried out.

Please give accurate information when booking. If you book for another person, you must have their permission, or the authority of a parent or guardian, and make sure these terms and the treatment information reach them. Please do not give us another person’s confidential information without proper authority.

3 Payment details and unpaid amounts

Valid credit or debit card details are required through our booking process to secure an appointment, and are held securely on file. If your card is declined or cannot be authorised, the booking may not be confirmed. Please make sure the details you give are accurate and remain valid.

Payment for treatments is taken in the studio after your appointment, unless a different arrangement is clearly agreed beforehand. The card on file may be used to collect the appointment fee and any cancellation or no-show charge under section 5, in line with the payment authorisation you give when booking.

If a payment is declined or remains unpaid, the amount properly due remains payable. We may decline further bookings until it is settled and a valid payment method is provided. This does not prevent you from raising a genuine dispute or obtaining a remedy to which you are legally entitled.

4 Children and age

Children are welcome for suitable treatments. A parent or guardian must make any booking for a child under 16.

We do not apply gel polish to children under 14. From age 14, gel treatments are available with a parent present throughout the appointment. All treatments remain subject to the technician’s assessment of suitability.

Children accompanying a client must be supervised by a responsible adult at all times. Please tell the salon in advance if you are bringing a child so that safe arrangements can be made. We may pause or decline a treatment if safe supervision cannot be maintained, and any charge will be assessed under section 5.

5 Cancellations and appointment changes

We require at least 24 hours’ notice to cancel or reschedule an appointment. This is shown when you book. If you cancel or reschedule with less than 24 hours’ notice, or do not attend, the full booked appointment fee is chargeable, because that time was reserved for you. The charge will not exceed the loss we reasonably incur, taking account of any costs saved and any replacement booking, and we will not recover the same loss twice.

To cancel or change an appointment, contact the relevant salon front-of-house team directly. A general enquiry or a social media message does not cancel or change a booking. Please give notice as soon as you know you cannot attend. Your statutory cancellation rights are set out in section 6.

6 Statutory cancellation rights

Where the Consumer Contracts Regulations apply to a booking made online, by telephone or otherwise at a distance, you generally have 14 days after the contract is made to cancel without giving a reason. To do so, send a clear statement of your decision to the relevant salon or to our contact details in section 1. Any legally effective notice will be accepted.

If you want a service to begin within that period, we will ask for your express request. If you then cancel after work has begun, a proportionate charge for the service already provided may apply. You lose the right to cancel once a service has been fully performed, but only if you expressly asked for it to begin within the 14 days and acknowledged this. Where a statutory refund is due, we will make it within 14 days of being notified, to the original payment method unless agreed otherwise, without a refund fee.

You may, but do not have to, use this wording: ‘To DRYBY LTD, 124 City Road, London EC1V 2NX, studio@dryby.co.uk: I give notice that I cancel my contract for [service], booked on [date], for an appointment on [date and time] at [location]. Customer name: [name]. Customer address: [address]. Date: [date].’ Add your signature if sending it on paper.

7 Late arrival and changes by the salon

Please arrive on time. We will do our best to accommodate arrivals up to 10 minutes after the appointment time. If you arrive later, we will fit in what we can within the remaining time, which may mean shortening or modifying the treatment or rescheduling it, so that the next client can start on time.

The full price of the booked appointment remains payable where your treatment is shortened or modified because of a late arrival. The time was reserved for you, and once it has been spent waiting for you it usually cannot be offered to another client. Section 5 applies: the charge will not exceed our reasonable loss. If no suitable treatment can safely be completed in the time left, the appointment is treated as missed under section 5. Please contact the salon straight away if you are running late.

If we cannot provide an appointment as agreed, we will tell you as soon as reasonably possible and offer an alternative or a refund for services not provided. You do not have to accept a material change to your booking.

8 Treatment suitability and salon rules

Please tell your technician about any relevant allergies, sensitivities or conditions before the service begins, and follow the preparation and aftercare advice given. We may adapt, postpone or decline a treatment where there is a reasonable safety or suitability concern. We will explain why and offer alternatives where we can, and any charge will be fair and reflect the services provided.

Removal requirements depend on the existing product and where it was applied. Removing product applied elsewhere, or of unknown origin, may need a separate service, extra time and an additional charge, which we will tell you about before you agree. We do not remove acrylics or hard gel. If you arrive with them, we cannot carry out the booked treatment and the booked appointment fee remains chargeable under section 5.

A Wedding Consultation must be completed before a Wedding Manicure. Other service requirements will be explained before booking. Results and wear vary with nail condition, lifestyle and aftercare, but we will always perform services with reasonable care and skill.

Please treat staff and other clients respectfully and follow reasonable safety instructions and the host salon’s rules. Smoking is not permitted inside the salon. We may pause or refuse a service where threatening or abusive behaviour, intoxication or another material safety risk makes it unsafe to continue. We will explain the reason where practicable, and any charge will be assessed under section 5.

9 Gift cards

DryBy gift cards are issued by Hershesons on our behalf and are valid for 12 months from the date of purchase. To buy one, please email fitzrovia@hershesons.com or belgravia@hershesons.com. Gift cards cannot be exchanged for cash. We may decline a gift card that appears to have been tampered with or duplicated, or that is otherwise suspicious.

10 Concerns and remedies

If you are unhappy with a service, contact the relevant salon front-of-house team or DryBy directly as soon as reasonably possible, giving enough information for us to assess the concern. The salon team will coordinate the review and any appropriate remedy.

Services must be provided with reasonable care and skill and match the information you relied on when booking. Where they do not, you may be entitled to a repeat performance at no extra cost or an appropriate price reduction, which may be a full refund where the law requires. There is no short reporting deadline, and your rights do not depend on a discretionary goodwill decision.

11 In-salon retail products

A limited selection of nail and hand-care products is sold in the salons. DryBy does not sell retail products online. Products must be of satisfactory quality, fit for purpose and as described. If a product is faulty, you generally have 30 days to reject it for a refund; after that, repair, replacement or other statutory remedies may apply. Please contact the salon where you bought it and provide proof of purchase. Opening a product does not affect your rights if it is faulty. For purchases made in person there is no automatic right to return a product that is not faulty simply because you changed your mind, unless a returns policy was offered at purchase.

12 Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for anything else that cannot lawfully be excluded. Please take care of your personal belongings.

13 Events outside our control

We are not responsible for failing to provide, or for delaying, a service where this is caused by an event outside our reasonable control. Such events include, for example:

• illness or injury of a technician or other member of staff or unexpected staff absence;
• closure of, or restricted access to, the host salon or its building, including emergency repairs, landlord or utility works and health and safety closures;
• failure of power, water, heating, internet or telephone, or of our booking or payment systems;
• fire, flood, storm, extreme weather or other natural events;
• transport strikes or disruption, industrial action or failure or delay of suppliers;
• epidemic or public health measures and government or regulatory restrictions; and
• war, terrorism, civil unrest or any other circumstances beyond our reasonable control.

If this affects your appointment, we will tell you as soon as reasonably possible and offer an alternative appointment or a refund for services not provided, and no cancellation charge will apply. If such an event prevents you from attending, please tell us as soon as you can and we will consider this fairly under section 5. If an event continues for a long period, either of us may cancel the affected booking.

14 Website and social media

Our website and official social media pages give general information about DryBy and our services. The website is free to access. You may browse, download or print reasonable extracts for your personal use, subject to section 16. Social media platforms and external booking services have their own terms, which also apply when you use them.

We take reasonable care over the information we publish and will correct material errors brought to our attention. Availability indications do not confirm a booking. Nail care information is general guidance, not a medical diagnosis or a substitute for advice from a healthcare professional.

We may update website content and suspend or restrict access where reasonably necessary for maintenance, security or legal compliance, and we cannot guarantee uninterrupted access or freedom from technical faults. Changes to online content do not alter an existing booking without your agreement, except where the law requires. Links to third-party websites, booking services or social media pages are provided for convenience; we do not control them, and a link does not imply endorsement.

15 Acceptable use

These rules apply to your use of our website, your interactions on our official social media pages and your communications with us. You must not:

• use these channels unlawfully or fraudulently, impersonate anyone or knowingly give materially false or misleading information;
• threaten, harass or abuse staff, clients or other users or post unlawful, discriminatory or defamatory content;
• publish another person’s private or confidential information without lawful authority;
• introduce malicious software, attempt unauthorised access, bypass security or disrupt the website or other users’ access; or
• send spam or unsolicited advertising, or scrape or harvest data without our written permission, except where the law allows.

Where reasonably necessary, we may remove content, issue a warning, restrict access to channels we control or report unlawful conduct to the authorities. Any response will be proportionate. Genuine complaints and honest criticism are welcome and are not a breach of these rules.

16 Intellectual property and your content

The text, photographs, designs, branding and other material on our website and official social media pages belong to DryBy or the relevant rights holders. Except as the law or a platform’s sharing functions allow, you must not copy, adapt or commercially use them without our permission. If you use permitted extracts, keep the copyright notices and acknowledge the source. Links to our public pages must not suggest endorsement by, or an association with, DryBy.

You keep ownership of reviews, comments and other content you submit. If you post publicly on a page we control, you allow us to display and moderate it there for the purpose for which you posted it. Information or photographs you send us privately for customer care will not be used in advertising without your separate permission. Please only share material you are entitled to share, and keep statements of fact accurate. We may remove content that breaches section 15, but we do not require positive reviews or prevent fair criticism.

17 Personal information

Our Privacy Policy, linked on our website homepage, explains how personal information is handled in connection with our website, services and enquiries, including health and suitability information you give us and any cookies. DryBy and Hershesons each act as a controller of the personal data they handle. Bookings, payments and customer records are managed through Hershesons, which has its own privacy notice. Using our website, following a social media account or making a booking does not in itself mean you consent to marketing, cookies or any other use of your data that requires consent.

18 Changes and other provisions

The version of these terms in force when you book applies to that booking. Updated terms apply to future bookings, and changes to an existing booking need your agreement unless the law requires otherwise. The website and social media provisions apply from publication, subject to any notice the law requires.

If any provision is found to be unlawful or unenforceable, the rest continue to apply. A delay in enforcing a right does not mean we have waived it. If we transfer our contractual rights or obligations, your rights and guarantees will not be reduced.

19 Governing law

These terms are governed by English law. You may bring proceedings in the courts of England and Wales or, where applicable, the courts of the UK country where you live. Any mandatory protections available under the law of your country of residence remain unaffected.